GoSufra Platform Terms and Conditions of Use
1. Preamble and Acceptance of Terms
These terms (the "Terms") govern the relationship between [Company legal name], a [company type] company registered in the Arab Republic of Egypt under commercial register no. [Register number] (the "Platform" or "we"), and the user of the Platform (the "Client" or "you").
By using the Platform — whether by creating an account, activating a subscription, or using any of our applications — you acknowledge that you have read these Terms, understood them, and agreed to be bound by them in full. If you do not agree to any provision of them, you must stop using the Platform immediately.
If you accept these Terms on behalf of an establishment or commercial entity, you represent that you are legally authorised to bind that entity to them.
2. Definitions
- Platform / GoSufra: A multi-tenant software system for managing restaurant operations, comprising the dashboard and its associated applications (point of sale, kitchen, driver, waiter, customer) and the programming interfaces (APIs).
- Client: The establishment or person who opens an account on the Platform to manage their business.
- End user: Any person who deals with the Client through the Platform, such as the restaurant customers or its employees.
- Content: Any data entered by the Client, including menus, prices, orders, employee data, customer data, logos and images.
- Subscription: The paid or free package selected by the Client.
3. Nature of the Service and the Limits of Our Role
3-1. GoSufra is a provider of software tools only (Software as a Service). We provide the technical infrastructure that enables the Client to manage their business.
3-2. The Platform is not a party to any transaction taking place between the Client and their end users, suppliers, employees, or any governmental body. We do not sell food, we do not provide delivery services, and we do not operate restaurants.
3-3. The Platform is not considered an agent, partner, or legal, accounting or tax representative of the Client, and use of the Platform does not create any partnership, joint venture, or employment relationship between the two parties.
3-4. Full responsibility for food quality, food safety, price accuracy, the correctness of entered data, and dealings with customers rests with the Client alone.
4. Eligibility, Licences and Legal Compliance
This clause is fundamental, and your acceptance of the Terms constitutes an express acknowledgement of what it contains.
4-1. The Client acknowledges and undertakes that they are solely responsible for obtaining all licences, permits and registrations necessary to carry on their business in accordance with Egyptian law, including but not limited to:
- The commercial register
- The tax card
- The premises operating licence from the competent administrative authority
- Health permits and food safety certificates
- Labour licences and social insurance
4-2. The Platform does not verify the validity or currency of any of these licences, and acceptance of the Client registration or activation of their account does not constitute any acknowledgement or certification by the Platform of the lawfulness of their business or their satisfaction of any official requirement.
4-3. The Client acknowledges that all data provided upon registration — trade name, address, tax data, contact details — is correct, complete and up to date, and undertakes to update it as soon as it changes.
4-4. The Client alone bears full legal, financial and criminal responsibility for any violation of the laws of the Arab Republic of Egypt arising from their business or from their use of the Platform.
4-5. The Platform is entitled — without being obliged to do so — to request documents evidencing licences at any time, and to suspend the account immediately if they are not provided.
5. Electronic Invoicing and Tax Compliance
5-1. Client accounts operate by default in non-tax mode. In this mode, the documents issued by the Platform are internal operational receipts only, bear an express statement that they are "not a tax invoice", and are not considered a document approved by the Egyptian Tax Authority.
5-2. The electronic receipt feature linked to the Egyptian Tax Authority (ETA) system is not activated until the Client provides their tax card and registration data, and after manual activation by the Platform.
5-3. The Client acknowledges that responsibility for registration in the tax system, the correctness of the tax data entered, the filing of returns, and the payment of tax liabilities rests with them alone in full.
5-4. The Platform provides a technical transmission tool only, does not guarantee acceptance of any document by the Tax Authority, and bears no fine, penalty or tax claim directed at the Client for any reason.
5-5. The Client is strictly prohibited from using the Platform to issue any document suggesting an official tax status without actually being registered with the competent authorities. This is considered a grave violation warranting immediate suspension.
6. Account and Data Security
6-1. The Client is responsible for the confidentiality of their own and their employees login credentials, and for every activity carried out through their account.
6-2. The Client undertakes to notify us immediately upon suspecting any unauthorised use of their account.
6-3. The Platform bears no responsibility for any damage resulting from the Client negligence in protecting login credentials or from granting permissions to unqualified persons.
7. Subscriptions and Payments
7-1. Subscription packages and their prices are displayed on the website, and are subject to change with [30] days prior notice to existing clients.
7-2. The subscription renews automatically at the end of each cycle unless cancelled by the Client before the renewal date.
7-3. All payments are non-refundable except in cases expressly provided for by law. Cancelling the subscription stops the next renewal and does not refund the value of the current period.
7-4. In the event of late payment, the Platform is entitled to suspend the service after notice, then to terminate the account permanently [30] days after suspension.
7-5. Payments are made through external payment gateways. The Platform is not a financial institution and does not retain card data; payment operations are subject to the terms of the relevant service provider.
7-6. The advertised prices are [inclusive of / exclusive of] value added tax, and the Client bears any taxes or fees due on the service.
8. Prohibited Uses
The Client is prohibited from:
- Using the Platform in any activity contrary to Egyptian law or public morals
- Entering false or misleading data, or impersonating others
- Attempting to breach the Platform or access the data of other tenants
- Reverse engineering, copying, reselling or leasing the Platform or any part of it
- Using the programming interfaces beyond the permitted limits or in a manner harmful to the stability of the service
- Sending marketing messages to customers without obtaining their lawful consent
- Using the Platform for money laundering, tax evasion, or any fraudulent purpose
Violation of any of the foregoing gives the Platform the right to immediate suspension without warning and without refund.
9. Data and Privacy
9-1. The Client operational data (menus, orders, customers) remains the property of the Client.
9-2. The Client grants the Platform a non-exclusive licence to process this data to the extent necessary to provide, operate and secure the service.
9-3. The Client acknowledges that they are the data controller in respect of the data of their customers and employees, and that the Platform acts solely as a data processor. Accordingly, the Client bears responsibility for obtaining the necessary consents from their customers in accordance with Egyptian Personal Data Protection Law no. 151 of 2020.
9-4. The Platform undertakes to exercise reasonable care to protect the data, but does not guarantee that no breach or data loss will occur, and bears no responsibility for damages resulting therefrom except within the limits provided for in clause 12.
9-5. The Client has a duty to retain copies of their important data. After account termination, the Client is given a grace period of [30] days to export their data, after which the Platform is entitled to delete it permanently.
9-6. For further detail, see the [Privacy Policy].
10. Availability and Maintenance
10-1. The service is provided "AS IS" without warranty of continuous, error-free or uninterrupted operation.
10-2. Scheduled maintenance may be carried out, and we endeavour to give prior notice as far as possible.
10-3. The Platform bears no responsibility for interruption resulting from causes beyond its control, such as: interruption of the internet or electricity, faults of hosting providers or payment gateways, governmental decisions, natural disasters, or any force majeure.
10-4. The Client is strongly advised to have an alternative manual procedure for operating their business during any interruption.
11. Disclaimer of Warranties
To the maximum extent permitted by law, the Platform disclaims any express or implied warranties, including warranties of fitness for a particular purpose, accuracy of results, compatibility with the requirements of any particular regulatory body, or that the service is free from errors.
The Platform does not guarantee that your use of it renders you compliant with any law or regulation; verifying that is your own responsibility.
12. Limitation of Liability
12-1. The Platform shall in no event bear responsibility for indirect or consequential damages, including: loss of profits, loss of commercial opportunities, loss of reputation, or loss of data.
12-2. In all cases, the maximum aggregate liability of the Platform towards the Client — however many the grounds of claim — is limited to an amount equal to the total actually paid by the Client to the Platform during the three months preceding the damage-causing event.
12-3. For clients on the free package, the maximum liability is zero.
12-4. The limitation of liability set out above does not apply to fraud or gross error on the part of the Platform, or to any liability that may not lawfully be excluded.
13. Indemnity
The Client undertakes to defend the Platform, its directors and its employees and to indemnify them in full against any claim, action, fine, investigation, loss or expense (including legal fees) arising from:
- The Client violation of these Terms
- The Client carrying on their business without the required licences
- Any tax or regulatory claim directed by reason of the Client business
- The data entered by the Client or the content they published
- A dispute between the Client and their end users, employees or suppliers
- The Client infringement of the intellectual property rights or privacy rights of others
14. Intellectual Property
14-1. All intellectual property rights in the Platform — the code, the design, the trade name, the logo, the documentation — are owned exclusively by the Platform.
14-2. The Client is granted a limited, non-exclusive and non-transferable licence to use the Platform for the duration of their subscription only.
14-3. In white-label packages, the code and the infrastructure remain the property of the Platform, and the Client right is confined to using their own trade mark within the interface.
14-4. The Client grants the Platform a non-exclusive right to mention their name and logo within the client list for marketing purposes, unless they object in writing.
15. Third-Party Services
The Platform may integrate with external services (payment gateways, maps, delivery platforms, messaging services, the electronic invoicing system). Use of these services is subject to the terms of their providers, and the Platform bears no responsibility for their discontinuation, changes to their policies, or their faults.
16. Suspension and Termination
16-1. The Platform is entitled to suspend or terminate the Client account immediately and without prior warning in the following cases:
- Suspicion of unlawful or fraudulent activity
- A grave violation of these Terms
- A request from a competent judicial or regulatory body
- Exposing the Platform or its other users to a security risk
16-2. In other cases, the Platform may terminate the service on [30] days prior notice.
16-3. The Client is entitled to cancel their subscription at any time through the dashboard or by written notice.
16-4. Clauses 4, 5, 12, 13, 14 and 18 remain in force after the end of the contractual relationship.
17. Amendment of the Terms
The Platform is entitled to amend these Terms at any time. The updated version is published on the website with the date of update, and clients are notified of material amendments by email or within the application [15] days before they take effect.
Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.
18. Governing Law and Dispute Resolution
18-1. These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt.
18-2. The two parties shall endeavour to resolve any dispute amicably within [30] days of written notice.
18-3. Failing that, the courts of [Governorate / Alexandria or Cairo] have jurisdiction to hear the dispute.
18-4. If any provision of these Terms is held void, the remaining provisions remain in force and effect.
18-5. The Arabic version of these Terms is the legally authoritative version, and any translation into any other language is for guidance only.
19. Contact
For any enquiry regarding these Terms:
- Email: [legal@gosufra.com]
- Address: [The registered address of the company]
- Telephone: [Contact number]
By registering with GoSufra, you acknowledge that you have read these Terms and agreed to them.